OK

evc loader

FAQs

evc terms
  1. Can I re-enter the venue during the day if I leave?
    No, due to the safety and security concerns of our patrons / audience, no re-entry is allowed for the event.
  2. Where will EVC be held this year?
    EVC will be held on 16th & 17th December 2017 at NESCO Center, Goregaon, Mumbai.
  3. Why has the venue changed?
     Due to unforeseen circumstances beyond our control, Enchanted Valley Carnival will not be held at Aamby Valley City this year. Our multi genre two-day concert, EVC Mumbai will be held on 16th & 17th December at NESCO Center, Goregaon, Mumbai with the same headliners.
  4. Will I get a refund for the tickets?
    Yes, the option for a full refund is available for the same price paid for the tickets purchased before 26th October 2017. All Camping tickets purchased will be fully refunded by EVC from 28th October onwards.
  5. When will I get the refund?
    • You will receive an email from our Ticketing Partner - BookMyShow day after tomorrow, 28th October 2017
    • The email will contain a link to a Refund Request Form that will ask your Booking ID, Email ID & Mobile Number used at the time of booking the Tickets.
    • For each Booking ID, please fill out a new request.
    • Within 24 - 36 Hours of filling the Refund Request Form, you will receive a Call from BookMyShow Team to confirm the receipt of your Refund Request. If the Call goes unanswered, you will receive an Email confirming the same.
    • Money will be refunded back to the same mode of payment used at the time of booking the Tickets within 10 - 15 business days.
  6. Terms of the Refund:
    • All Refunds need to be claimed from 28-October 2017 onwards till 15th November 2017 midnight. No Refund requests will be entertained if raised post 15th November midnight.
    • Refund Claims are possible only for tickets purchased before 26-October 2017.
    • Tickets purchased after our announcement of 27-October are non-refundable.
  7. I have paid for my camping accommodation. Will I get a refund?
    All Camping tickets purchased will be fully refunded by EVC. These will be automatically refunded from 28th October onwards to the same mode of payment used at the time of booking within 10 - 15 business days.
  8. I have booked my accommodation at Aamby Valley City, will I get a refund?
    We apologize for the inconvenience, we are offering a full refund for your festival ticket. For information on your Aamby Valley City bookings, kindly reach out directly to the Aamby Valley City Helpline for all your queries at 022 39807444 or info@aambyvalley.com
  9. Are there any discounts available for existing GA/VIP ticket holders?
    No discounts will be available for existing GA/ VIP ticket holders. Your purchased tickets will be valid for the two-day concert in Mumbai.
  10. Will there be an after party? Are tickets being sold separately?
    For more information, stay tuned to our Website (www.evc.co.in) & EVC’s official Facebook Page (www.facebook.com/enchantedvalleycarnival) or follow us on Twitter (www.twitter.com/EVCIndia)
  11. What time will the concert be on till?
    The official timings for the concert on both days are 2pm-10 pm.
  12. How many artists will be performing at EVC?
    The entire artist line-up is up on our website – www.evc.co.in
  13. What time will the concert start?
    Gates to the concert will open at 2pm on both days
  14. Are there parking arrangements at the venue? Will I be charged for that separately?
    For more information, stay tuned to our Website (www.evc.co.in) & EVC’s official Facebook Page (www.facebook.com/enchantedvalleycarnival) or follow us on Twitter (www.twitter.com/EVCIndia)
  15. Do I have to be 18+ to attend EVC/ Are kids allowed at the concert?
    The age limit for entry to the concert is 12 years and above.
  16. Can I transfer my ticket to someone else?
    Please call us on the Helpline for such queries – 98333 92134.
  17. What are the set timings/ schedule?
    For more information, stay tuned to our Website (www.evc.co.in) & EVC’s official Facebook Page (www.facebook.com/enchantedvalleycarnival) or follow us on Twitter (www.twitter.com/EVCIndia)
  18. I have a 2-Day GA Ticket for the concert, do I need to be there on the first day itself?
    No, you can enter at any time as long as you have a valid ticket.
  19. I want to attend the concert only on one day, do you have one day or two day tickets?
    Yes, we are selling one day tickets in two categories - GA & VIP. Please visit the our website to purchase these tickets – www.evc.co.in
  20. Do you have any corporate discounts or packages?
    You can email us your requirements at info@evc.co.in
  21. I have bought a GA Ticket, can I upgrade it to the VIP Ticket?
    We are not offering upgrades for GA Tickets this year.
  22. I have used someone else’s credit/debit card to book the ticket, what proof do I need?
    We will require the physical credit card to be produced at the venue, which was used at the time of booking. If this is not possible, a self-attested photocopy of the card will be required.
  23. What other documentation will I require at the time of entry at the EVC venue?
    Ticket holders must carry a valid original photo ID proof such as Driving License, Aadhar Card, PAN Card or Passport when attending the concert.  Further, the Organizers reserve the Rights of Admission even to valid EVC ticket holders.
  24. Are there any F&B inclusions in any of the 2 day tickets?
    No, there are no F&B inclusions in the 2 day tickets
  25. Will I be able to consume alcohol at the concert?
    You have to be above the legal drinking age to be able to consume alcohol at the Concert. An LDA (Legal Drinking Age) Band will be issued to you upon producing a valid Government ID at the Box Office.
  26. Any other terms and conditions that I must be aware of with respect to the event in general?
    By attending EVC Mumbai 2017, you (as an attendee) fully understand his/her responsibility towards fellow attendees and agrees to abide by the Indian Penal Code. An EVC ticketholder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability. Do we really need this?
  27. I have additional questions which are not listed here, whom can I contact?
    For any further information or queries, please write to us at info@evc.co.in.